FAQ

How can I pay?

All prices are in Canadian dollars.

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. . Card logos

Canadian customers also have the option of sending payment through e-transfer. Please email me at mariannehnielsen@yahoo.com  to get my e-transfer email address if you choose to pay in this manner.

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

The following gives shipping guidelines. If you have any questions after reading the information please feel free to email with any questions or concerns at mariannehnielsen@yahoo.com

What is your shipping policy?

There is free shipping within Canada and the United States for art on watercolour/acrylic paper, synthetic yupo paper, the art prints and round canvas boards. For other destinations there is a charge.

For the mini and small canvases shipping is free within Canada and the United States. For other destinations it generally costs anywhere between $20-$30.

Most of my art is mailed through Canada Post however the services of Fed Ex or UPS are also used at times for larger pieces.

When you make a purchase from my website I will ensure your piece of work is mailed out within 5-7 business days following payment, unless it is a custom piece. Allow 7-21 days for shipping depending on where in the world you live. Tracking numbers are ONLY available on Canadian shipments. If you would like tracking you are responsible for the additional cost to do so. 

For my larger canvases email me at the above address to receive an estimate for shipping costs. When you agree to the costs they will be added to the invoice at the time of purchase of your art.

I am not responsible for any package which has not been delivered. It is therefore recommended you include your phone number at the time of checkout or email it to me at mariannehnielsen@yahoo.com. This will allow the post office or delivery service to contact you if necessary.

Are there any additional costs?

There may be as many countries charge additional costs related to customs, duties, and/or taxes. It is your responsiblity to look into tese possible charges and fees. I am not responsible for payment of any of these or other fees which may be charged upon delivery.

What is your return policy?

I ensure all art is packaged properly so that it arrives safely and intact. Before you purchase please ensure you have all your information or questions answered as I do not accept returns. 

What substrates do you use?

For my alcohol ink creations I use synthetic yupo paper in white or transparent, circle canvases, circle canvas boards or 1.5 inch deep wood panels

For my acrylic paintings I use a heavy watercolour or acrylic paper, gallery wrapped canvases which are 1.5 inches in depth with sides painted in paynes grey or a dark colour matching the piece of artwork.

What paint supplies do you use?

All supplies I use are of professional artist quality whether it is my acrylic paints, alcohol inks or soft pastels.

Privacy Policy

Your information is considered strictly confidential. I do not sell your name/contact information to any third party lists. Any information you receive from us, including newsletters and special offers is because you opted in to our subscriber list. You can unsubscribe at any time.

Copyrights & Licensing

I retain all copyright to my art. Please do not copy, print or reproduce my work for resale without my permission. If you are interested in licensing/purchasing my art for retail, please contact me directly at mariannehnielsen@yahoo.com